We've tried to give an answer to the most frequently asked questions. In any case, keep in mind that the information indicated in each accomodation web page is kept updated.

HOW TO CONTACT US ONCE YOU ARE IN ITALY

We are always able to be reached on our cell phones from 8:00 (8AM) to 21:30 (9:30PM).

REQUIRED LENGTH OF STAY

The minimum length of stay is one week. Stays for shorter periods may be possible in middle and low seasons.

CHECK IN AND CHECK OUT TIME

With exception to contrary arrangements included in the accomodation description, the hours of arrival and departure are as follows:

Check in: the first day of the stay, between 16:00 (4PM) and 19:00 (7PM)
Check out: on the last day between 8:00 (8AM) and 10:00 (10AM)
Any late check in or check out must be communicated to the owner or to the representative.

PETS

Pets are allowed only in the accomodations where it is clearly stated in the web page. Eventual extra expenses are indicated in the appropriate accomodation chosen.

DEPOSIT

The deposit must be paid on arrival to the owner or representative in EURO and in CASH.

LINENS

With exception to the contrary to the accomodation chosen, all of the houses offer weekly linen service for the beds, bathroom and kitchen. The bathroom linens should not be used outside. Please bring your own towels for the pool and beach.

SWIMMING POOL

In general, the pools are open for use from 15:05 to 30:09 without limitations.

HEATING

In Tuscany, the use of central heating is permitted ONLY during the period of November to the end of April (8 hours a day).

TELEPHONE

Telephone charges will be paid to the owner on the day of check out.

FINAL CLEANING- EXTRA CHARGES (light, gas, heating,...)

If these charges are not included in the price of the stay, they will need to be paid to the owner on the day of check out.

OTHER PROBLEMS

If anything should come up or a problem should arise, the client must let us know by telephone as soon as possible.